Adding minutes on Prepaid T-Mobile SIM card.
The most common reason a GPS tracker does not respond is that the Prepaid SIM card is out of time.

Step 1: Locate the trackers phone number that came on the credit card sized card included with the tracker.

Step 2: Visit https://tmobile.ecustomersupport.com/tMobile/gifting.aspx, refill the SIM with as little as $10 for 100 Pings or locates.

If you would like to check the balance of your SIM card you can call 1-877-778-2106 and follow the prompts.

Customer Support
Our customers enjoy easy and direct access to our technical support center via phone or e-mail.
Please choose an option below.

Our staff is fully trained to answer any questions you may have, from setting up your service, to helping you understand our software.

650-490-3222
650-692-2816
650-692-2876
650-692-2896
fax - 650-692-8022

Available 9am to 5pm Pacific Time.

Technical support via e-mail is available 7 days a week. Please be sure to provide your account details information including the following:

• Your full name
• The e-mail address for your paypal account
• The phone number of your SIM card
• What type of tracking device you are using
• A personal contact phone number

Please e-mail support@trackingtheworld.com

* Para contacto en español clique aqui *

Download, view or print product manuals. Available in Adobe PDF format.

WorldTracker Enduro >>

WorldTracker PLD >>

WorldTracker PLD Advanced Setup >>

WorldTracker SMS >>

WorldTracker GPRS >>

WorldTracker GPRS Tech Manual >>

WorldTracker AVL Tech Manual >>

Trimble TrimTrac >>

WorldTracker PRO >>

WorldTracker RF >>

GSM Camera >>

 

WorldTracker PRO Downloads:

Live Track & Command >>

Virtual Serial Ports >>

WorldTracker Data-Logger Downloads:

WorldTracker (White Logger) >>

USB Drivers (White Logger) >>

WorldTracker VLR (Black Logger) >>

WorldTracker PLD:

WorldTracker PLD Drivers >>