Over 12 Years of Experience in GPS Tracking
Speak with a real person immediately, with no hold time or automated answering system.
Our staff is fully trained to answer any questions you may have, from setting up your service, to helping you understand our software.
TEL: 650-692-8110
FAX: 650-692-8022
Available M-F 8am to 5pm Pacific Time.
Technical support via e-mail is available 7 days a week.
Please be sure to provide your account details information including the following:
Click Here for Email Support
* Para ponerse en contacto con nosotros en español, por favor envíenos un correo electrónico a cassie@trackingtheworld.com *
The most common reason a GPS tracker does not respond is that the Prepaid SIM card is out of time.
Step 1: Locate the trackers phone number that came on the credit card sized card included with the tracker.
Step 2: Visit tmobile.ecustomersupport.com, refill the SIM with as little as $10 for 100 Pings or locates.
If you would like to check the balance of your SIM card you can call 1-877-778-2106 and follow the prompts.
Download, view or print data sheets and user manuals. Available in Adobe PDF format.
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